This Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA") and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Palm Springs. The City of Palm Spring’s Personnel Policy governs employment-related complaints of disability discrimination.
The City of Palm Springs wants to hear concerns and complaints from residents in order to provide accessible programs, services, and activities. A grievant may call with a comment, concern or complaint without filing a formal grievance by contacting the ADA Coordinator. A formal grievance can be filed by completing the grievance and complaint form online.
If you want to file a formal grievance, it is preferred that the grievance be in writing and contain information about the alleged discrimination. A description of the problem, including location, date and persons/departments involved is requested.
Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. If additional accommodations are needed, please contact the ADA Coordinator.
The complaint should be submitted by the grievant as soon as possible but no later than 60 calendar days after the alleged violation to the ADA Coordinator.
Within 15 calendar days after receipt of the complaint the ADA Coordinator will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and where appropriate, in a format accessible to the complainant. The response will explain the position of the City of Palm Springs and offer options for substantive resolution of the complaint.
If the response by the ADA Coordinator does not satisfactorily resolve the issue, the grievant may appeal the decision within 15 calendar days after receipt of the response to the Assistant City Manager/Deputy City Manager.
Within 15 calendar days after receipt of the appeal the Assistant City Manager/Deputy City Manager will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Assistant City Manager/Deputy City Manager will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator, appeals to the Assistant City Manager/Deputy City Manager, and responses from these two offices will be retained by the City of Palm Springs for at least three years.
A copy of the City of Palm Spring’s ADA/504 Self-evaluation and Transition Plan is available from the ADA Coordinator.
